Imagine a customer who needs quality specialty tooling and equipment to complete a job. They needed the parts yesterday. The customer is asking Sales if we can expedite the order and deliver it same day. If they can’t get the tooling and equipment they need, they will lose a lot of money.
Inside Sales reaches out to Operations, and the Scheduling Manager notices that we have the parts in stock to build the tools. The Scheduling Manager approaches the Quality Manager and asks if we can build 10 tools before the UPS pickup deadline today.
It’s 4pm. UPS picks up at 5pm. The Quality Manager approaches you, the Assembly Support with the request. You have 1 hour to build the 10 tools correctly. You have 3 other orders that need to be completed today. Can you deliver?
You work with another team member and determine what needs to be done. You read the assembly blueprint, locate the parts and begin to assemble the tools. Your partner takes on the other work orders. You complete the assembly within 30 minutes and move the tools to receiving inspection. The tools are inspected and handed off to Shipping for packaging. The tools ship out on-time.
The customer is so impressed with the quality of the tooling and the service they received they begin referring their co-workers from other locations to buy from us which leads to new opportunities.