Repairs & Returns
Steps For Quick And Effective Repairs Or Returns
1. Gather This Information Before Contacting Elliott.
- What is the issue?
- Which product was this with?
- Who experienced it?
- When did this happen?
- Where did this occur?
- When did you purchase this?
2. Contact Elliott To Receive A Return Authorization Number
To ensure that your needs are met in a timely and thorough manner, please contact Elliott to receive a Return Authorization Number before shipping the parts to Elliott.
3. Elliott Sends You A Return Authorization Form
Elliott will email or fax a Return Authorization Form that has already been completed. Simply include this form with your return shipment.
4. Ship The Part To Elliott
To ensure that your needs are met in a timely and thorough manner, please do the following:
- Mark the Return Authorization Number on the outside of the package you will be using to return the item to Elliott.
- Inside the package include the Return Authorization Form along with the parts.
- Ship the package to:
Elliott Tool Technologies
Attn: Returned Goods
1760 Tuttle Ave
Dayton, OH 45403
Elliott Tool Technologies – Gulf Coast
Attn: Returned Goods
2814 25th Ave North
Texas City, TX 77590
5. Elliott Contacts You For Resolution
After Elliott receives the part(s) we will diagnose the issue for a standard evaluation fee. You can then expect to be contacted with a quote and lead time within 5 business days for most parts, 3 weeks for hydraulic or electronic items.
If the decision is made to move forward with the repair, the evaluation fee will be credited towards the repair costs.
Warranty Policy for Repaired Tooling – Newly Repaired Parts Only
Should any part being replaced during a repair, of Seller’s own manufacture, prove to have been defective in material or workmanship when shipped (as determined by Seller), Seller warrants that it will, at its sole option, repair said part f.o.b., point of manufacture, provided that the Buyer notifies, in writing, of such defect within twelve (12) months from date of shipment from the manufacturing plant. General labor/workmanship will be covered for a ninety (90) day period after the repair part ships to the Buyer.
On request of the Seller, the part claimed to be defective will be returned, transportation, insurance, taxes, and duties prepaid, to the factory where made, for inspection.
Any item, which has been purchased by the Seller, is warranted only to the extent of the original manufacturer’s warranty to the Seller. The Seller shall not be liable for any damages or delays caused by defective material or workmanship.
No allowance will be made for repairs or alterations made by others without the Seller’s written consent or approval. If repairs or alterations are attempted without the Seller’s consent, Seller’s warranty is void. Warranty coverage also voids for incorrect application, used beyond capability or misuse and abuse of product.