Your day starts at Elliott Tool Technologies, where you are the go-to Application Specialist for Precision Metal Finishing. Upon arrival, you find your co-worker in the midst of preparing a quote for a customer interested in a specialized metal burnishing solution. However, they have run into specific questions about the product application and support. They need your technical expertise.
You dive into the dialogue with the customer, bringing your knowledge of CNC machining processes, tool selection, and optimization strategies to the table. They need to perform a particular metal burnishing operation, and they’re unsure about the right tools and fixtures. Drawing upon your experience, you explain the factors you would consider, such as the type of metal, the specific operation, and the desired outcome.
You suggest a range of appropriate burnishing tools from Elliott’s line-up, taking the time to elaborate on why these are the best choices for their unique requirements. Your explanation not only builds the customer’s confidence but also helps your colleague finalize the quote accurately.
Upon further discussion, the customer places a sizable order, not only for the tools but also for a training session. You seamlessly transition from the technical consultation to arranging the training at the customer’s location. You also make a mental note to include the recent tool selection discussion in the upcoming training for the new Elliott team members.
After the call, you start reviewing training materials for an upcoming product and application training session intended for new Elliott team members. You confirm with Marketing that the materials will be ready on time. Then you head over to Elliott Tool’s Solution Center to initiate set-up for the practical component of the training program.
In the Sales Team meeting the next morning, the Area Sales Manager provides an update on the referral they received from the customer you assisted the prior day. According to the ASM, this is a significant sales opportunity, and a follow-up qualification call has been scheduled with a decision-maker. They would like you to participate in the call to provide technical support, given your in-depth knowledge of the metal burnishing process and solutions.
Every day you will be doing work that really matters. You will be helping customers solve their business challenges. You will have an opportunity to do your best work and make a real impact.