Imagine the Customer Experience team receives a phone call from a customer who needs quality specialty tooling and equipment to complete a job. They needed it yesterday. Every hour that production is down costs the customer $100,000 or more. If they can get the tooling and equipment they need, they will save a lot of money and customer heartache. They are counting on Elliott to provide the best solution. Can we deliver?
As the Scheduling Expeditor, you receive a call from Sales requesting help with parts that are needed for a condenser expander, but the parts are out of stock. It’s 4:30pm. UPS picks up at 5:30pm. You look up the components in Planner’s Workbench and quickly verify that there’s an existing assembly that can be torn down to get the needed components to
meet the customer’s need.
You create two work orders and talk with Shipping to bring them up to speed with the status of the order. Shipping pulls the needed inventory and Assembly completes the work orders as UPS arrives. Shipping packs the condenser expander and everything ships the same day. The customer receives the tooling the next day and gets their operation up and running again.
The next morning, the customer calls in to express their gratitude. The Customer Experience Manager shares this success with Operations team.
The customer is so impressed with the quality of the tooling and the service they received that they begin referring their co-workers from other locations to you which leads to new opportunities.
Every day you will be doing work that really matters. You will be helping customers solve their business challenges. You will have an opportunity to do your best work and make a real impact.