Imagine the Customer Experience team receives a phone call from a customer who needs quality specialty tooling and equipment to complete a job. They needed it yesterday. Every hour that production is down costs the customer $100,000 or more. If they can’t get the tooling and equipment they need, they lose a lot of money. They are counting on Elliott to provide the best solution. Can we deliver?
As the Quality Technician, you receive a call from Assembly requesting help with parts that are in stock for a condenser expander, but the parts don’t fit. It’s 4:30pm. UPS picks up at 5:30pm.
You retrieve the parts from Assembly and quickly verify that the parts are out of tolerance and work with a machinist to make the necessary adjustments to bring them within tolerance. You deliver the parts back to Assembly, and they finish building condenser expander and pack the order.
Everything ships the same day. The customer receives the tooling and equipment the next day and gets the operation up and running again.
The next morning, the customer calls in to express their gratitude. The Customer Experience Manager shares this success with the Quality Manager who then personally thanks you for helping the team deliver for the customer.
The customer is so impressed with the quality of the tooling and the service they received that they begin referring their co-workers from other locations to you which leads to new opportunities.
Every day you will be doing work that really matters. You will be helping customers solve their business challenges. You will have an opportunity to do your best work and make a real impact.